FAQ

Tough Mudder Oman FAQs

REGISTRATION

How do I register?

Clicking on the 'Buy' button on any event page will take you to a new browser window where you can register for the Tough Mudder event.

You will then need to create an account on the myTrumin platform and follow the on screen instructions to register for your chosen Tough Mudder event.

What​ ​is​ ​included​ ​with​ ​my​ ​registration?

All participants get entry to their chosen Tough Mudder event, access to run the course, professional photos, a performance finisher t-shirt, and of course the all-important Tough Mudder finisher headband, as well as access to Mudder Village.  Oh, and don't forget a refreshing finisher drink.

Your headband, t-shirt, and finisher drink must be claimed at the event, on the day. Tough Mudder cannot mail out items.

Can​ ​I​ ​buy​ ​a​ ​ticket​ ​on​ ​the​ ​day?

If the event is not sold out then you will be able to buy a ticket on the day.  Just head over to the Registration Desk and they will be able to help you get involved.

Tickets increase in price over time, so we suggest buying early to avoid disappointment.

Can​ ​I​ ​transfer​ ​my​ ​registration​ ​to​ ​another​ ​start​ ​wave?

Subject to there being space available, you can transfer your ticket to another start wave.  All transfers must be completed at least 48 hours before the start of your event.

 

Please contact support@trumin.zendesk.com to transfer your ticket.

Can​ ​I​ ​transfer​ ​my​ ​registration​ ​to​ ​another​ ​person?

Yes, you can transfer your ticket to another person.  All transfers must be completed at least one day before registration closes.

Please follow these instructions below to transfer your tickets to another person:

1. Log in to your MyTrumin account: https://my.trumin.com

2. Enter the email address you used to register for the event.

3. Enter your password.

4. If you've forgotten your password, click **Forgot Password?**

5. An email will be sent to your email address to set your new password.

6. Once logged into your account, you will see your "Order".

7. Click on "Transfer" and select "Transfer to another person".

8. Under 'Choose the tickets to transfer', Tick on the box next to the ticket you want to transfer.

9. Under the ticket, enter the email address of the person you want to transfer this ticket to. Then click 'Transfer'.

10. Enter payment details and click 'Pay Now'.

Please contact support@trumin.zendesk.com if you have any issues transferring your ticket.

 

An administration fee of 2 OMR will apply.

Can​ ​I​ ​transfer​ ​my​ ​registration​ ​to​ ​another​​ ​location?

Yes, you can transfer your ticket to another event within Oman or the UAE.  All transfers must be completed at least one day before registration closes. If you do not transfer your registration before then, the registration must be used for the event in which you are currently registered.  There are no exceptions.

Please follow these instructions below to transfer your tickets to another event:

1. Log in to your MyTrumin account: https://my.trumin.com

2. Enter the email address you used to register for the event.

3. Enter your password.

4. If you've forgotten your password, click **Forgot Password?**

5. An email will be sent to your email address to set your new password.

6. Once logged into your account, you will see your "Order".

7. Click on "Transfer" and select "Transfer to another event".

8. Under 'Choose your new event', Choose the event you want to transfer the ticket from the drop-down.

9. Under 'Choose the tickets to transfer', Tick on the box next to the ticket you want to transfer.

10. Click 'Transfer' it will send you to the next page 'Choose New Tickets' select the new ticket you want for the new event.

11. Click 'Continue' it will send you to the next page 'New Start Times' select the new time you want for the new event from the drop-down.

12. Enter payment details and click 'Pay Now'.

 

You will not be eligible for a partial refund if the new ticket is cheaper than your previous ticket.

 

An administration fee of 2 OMR will apply.

 

Please contact support@trumin.zendesk.com if you have any issues transferring your ticket.

I​ ​am​ ​unable​ ​to​ ​attend​ ​the​ ​event,​ ​can​ ​I​ ​get​ ​my​ ​money​ ​back?

Unfortunately not. We do not issue refunds, regardless of circumstance, nor do we issue partial refunds, as per company policy and the terms & conditions that are agreed to by each participant during registration.

We do however offer the ability to transfer your registration to another event or person if you cannot participate (please see instructions above).

How​ ​do​ ​I​ ​edit​ ​my​ ​information​ ​on​ ​my​ ​ticket?

1. Log in to your MyTrumin account: https://my.trumin.com

2. Enter the email address you used to register for the event.

3. Enter your password.

4. If you've forgotten your password, click **Forgot Password?**

5. An email will be sent to your email address to set your new password.

6. Once logged into your account, you will see your name on the right hand side of the screen.

7. Click on your name and select 'My Profile' from the drop-down.

8. Edit your profile and contact details as necessary, then click 'Next' or 'Save'.

Please contact support@trumin.zendesk.com if you have any issues editing your information.

 

TEAMS

How do I create a team?

Please note: creating a team does not automatically mean you and your pals will be running at the same time.

 

If you have created a team but your members have different start times, you can change your start wave, subject to there being available spaces, up to 48 hours before the start of an event. Please contact support@trumin.zendesk.com to transfer your ticket.

 

You can follow these instructions below to create a team free of charge:

1. Log in to your my.trumin.com account

2. Enter the email address you used to register for the event.

3. Enter your password. If you've forgotten your password, click ‘Recover your password’? An email will be sent to your email address to set your new password.

4. After you have logged in, click on 'My Teams' at the very top of the page.

5. Click the ‘Manage Teams for Event’ drop-down on the left hand side of the page, and select the Tough Mudder event that you would like to create a team for.

6. Select ‘Create a New Team’, enter a group name, and create a team password.

7. Then click ‘Save’

8. You will now see the message; 'You are in a team: "Team Name".'

How​ ​do​ ​I​ ​join​ ​a​ ​team?

Once you have registered, you can follow the instructions below to join a team:

1. Log in to your my.trumin.com account

2. Enter the email address you used to register for the event.

3. Enter your password. If you've forgotten your password, click ‘Recover your password’? An email will be sent to your email address to set your new password.

4. After you have logged in, click on 'My Teams' at the very top of the page.

5. Click the ‘Manage Teams for Event’ drop-down on the left hand side of the page, and select the Tough Mudder event that you would like to join a team for.

6. Select your team from the 'Team Name' drop-down, and enter the password. Then click ‘Save’.

7. You will now see the message; 'You are in a team: "Team Name".'

How​ ​do​ ​I​ ​set​ ​up​ ​a​ ​team after I have already registered?

You don’t need to book together to run as a team, but you will need to create a team online so we can make sure you’re all in the same heat.

You can follow these instructions below to create a team free of charge:

1. Log in to your my.trumin.com account

2. Enter the email address you used to register for the event.

3. Enter your password. If you've forgotten your password, click ‘Recover your password’? An email will be sent to your email address to set your new password.

4. After you have logged in, click on 'My Teams' at the very top of the page.

5. Click the ‘Manage Teams for Event’ drop-down on the left hand side of the page, and select the Tough Mudder event that you would like to create a team for.

6. Select ‘Create a New Team’, enter a group name, and create a team password.

7. Then click ‘Save’

8. You will now see the message; 'You are in a team: "Team Name".'

Is​ ​there​ ​a​ ​limit​ ​on​ ​the​ ​size​ ​of​ ​a​ ​team?

There’s no limit to team size - bring all your friends along.

 

Can​ ​I​ ​run​ ​with​ ​my​ ​friends/family?

Absolutely - running as part of a team is all part of the fun. You’ll need to make sure you register as a team (see how to do this above) and choose the same start time to make sure you can all head out on course together.

 

ON THE DAY

What​ ​time​ ​does​ ​the​ ​event​ ​start?

The first start wave will vary according to the event, but is usually 9am for Friday events.  You can select your start time when you register (providing your chosen wave is not full).

We ask you to arrive 1 hour before your official start time so you can check-in, grab your wristband, drop your belongings at bag drop, and be ready at the warm-up zone 15 minutes before your start wave.

Tough Mudder reserves the right to move your start time for operational reasons.  If this happens, you will be notified no less than 48 hours before the event.

What​ ​do​ ​I​ ​need​ ​to​ ​bring?
  • Your ticket/QR code (physical or electronic - on your mobile - is fine)
  • Photo ID if you don't have a copy of your QR code with you

Please ensure you have electronically signed your waiver in My Trumin prior to event day, so can experience fast-track check-in.

What​ ​ID​ ​do​ ​I​ ​need?​ ​What​ ​do​ ​I​ ​do​ ​if​ ​I​ ​don’t​ ​have​ ​any​ ​photo​ ​ID?

As long as you have a copy of your QR code (printed or electronically on your mobile device), you probably won't need any photo ID.  But if you don't have your QR code with you, please bring your resident ID card or your passport.

If you don’t have either your QR code or photo ID, please can head over to the Registration Tent where they will be able to help you.

How do I get my QR code?

Check-in online before you arrive at the event, and make sure you bring a copy of your QR code with you, so we can check you in quickly on event day.

1. Please log into your Trumin account (my.trumin.com) and click on 'My Events' at the top on the left.
2. You will see the Tough Mudder event listed under the 'Unassigned Tickets' tab. On the right, you will see a button saying 'Manage' - please click this and go through to the next page where you will see another button saying 'Assign'.
3. You will now have two options - you can assign your tickets to yourself and/or the other participants; just click on the relevant button until all tickets are assigned.
4. For the 'other' participants, please enter their email address and they will be sent an email with instructions to assign their own tickets to themselves in the same way. For minors, you can use your own email address.
5. From here, you will be guided to the 'view ticket' page - click on this button to download the PDF QR code. You will have received your QR code by email (from tickets@trumin.com) at the same time - please bring this with you (either printed or on your phone) to the event so we can check you in.

A valid, government-issued photo ID with name, signature, photo and birth date may be required to verify your registration.

PLEASE WEAR YOUR WRISTBAND AT ALL TIMES. You will not be allowed entry on to the Tough Mudder course without the correct wristband.

What should I wear?
Shoes

Lightweight, quick-drying, and comfortable footwear with decent grip is the order of the day.

Tops and Bottoms

Water-wicking compression tops and bottoms are useful, as they will stretch as you move about.  Consider protecting your knees, unless you're really hardcore.

You might get a little dirty, so you might want to bring some spare clothes.  A shower and change area will be provided.

Not Optional

As you will be outside, please wear sun cream.  We are not responsible for sunburnt Mudders.

Optional
  • A towel
  • Gloves for extra grip
  • A water bottle (although we will provide these too)
  • A hat
When/where​ ​do​ ​I​ ​pick​ ​up​ ​my​ ​wristband?

You’ll pick up your wristband on the day of the event at the check-in tent. Make sure you’ve got your QR code and photo ID handy to make sure it’s a speedy process.

Will​ ​there​ ​be​ ​somewhere​ ​safe​ ​I​ ​can​ ​put​ ​my​ ​belongings​ ​while​ ​I​ ​run?

There will be a bag drop facility at the event. Bag drop is for participants only will open when registration opens on event day and will close after the last participant has completed the course and retrieved their bag.

Note: Tough Mudder is not responsible for lost/stolen items. It's the responsibility of the participant to pick up their bag after the event. Tough Mudder will donate all bags not picked up after event weekend to charity.

 

Will​ ​I​ ​get​ ​muddy​ ​and/or​ ​wet?

Yes. So, please don't wear your brand new training gear.

Where​ ​can​ ​I​ ​find​ ​medical​ ​help?

First aid personnel will be located at the event base as well as out on the course. Please speak to an event official on event day if you want to know more information about where they will be located.

When​ ​do​ ​I​ ​get​ ​my​ ​t-shirt/headband?

You’ll get your Performance finisher t-shirt and headband once you’ve completed the course and crossed the finish line. These items must be claimed at the event, on the day. Tough Mudder cannot mail out items.

Can​ ​I​ ​take​ ​my​ ​phone/​ ​camera​ ​with​ ​me?

You can take your phone with you, but this is at your own risk. Tough Mudder cannot be held responsible for any electronic devices lost or damaged on course.

Can​ ​my​ ​friends/family​ ​come​ ​to​ ​watch?

Absolutely - the more, the merrier. Spectators are free and there is no need to register.

 

THE COURSE AND OBSTACLES

Is​ ​the​ ​event​ ​timed?

Tough Mudder 5K and Mini Mudder are not a race, they are a challenge.

We created these events so that people can try out awesome obstacles and enjoy the camaraderie and teamwork that is integral to Tough Mudder - not worry about their time.

And if you want to skip an obstacle? No problem, we want you to feel comfortable. There’s no punishment for missing an obstacle, and you’ll still get your headband and t-shirt.

Is​ ​there​ ​an​ ​age/height​ ​requirement?

Tough Mudder allows those who are 13 or older on the day of the event to run at a Tough Mudder 5K. Minors (under 18) must be accompanied on course by a participating adult over the age of 18.

Mini Mudders must be aged between 5 and 13 years of age and must be accompanied by a parent or guardian chaperone.

IMPORTANT: Minors must check in with their chaperones on event day.

How​ ​long​ ​is​ ​the​ ​course?

Mini Mudder is around 1.5 kilometres long.

Tough Mudder 5K is approximately 5 kilometres in length.

What​ ​will​ ​the​ ​obstacles​ ​on​ ​course​ ​be​ ​like?

Awesome. Check out the obstacles page to find out more.

How​ ​many​ ​obstacles​ ​will​ ​there​ ​be?

Mini Mudder has 10+ obstacles.

Tough Mudder 5K has at least 13 obstacles for you to tackle.

What​ ​happens​ ​if​ ​I​ ​can’t​ ​do​ ​an​ ​obstacle?

There will be plenty of Mudders on course willing to give you a helping hand to get you over all of the obstacles. But if you don’t feel comfortable, you can skip any obstacle you want. You will still receive your finisher t-shirt and headband if you don’t complete all of the obstacles and no one will make you do burpees.

Can​ ​I​ ​skip​ ​an​ ​obstacle?

The way we see it, you are there to have fun and get a real sense of achievement at the end. If you think a particular obstacle isn't going to do this for you, just go around it - no shame there.

Is​ ​there​ ​a​ ​time​ ​limit​ ​to​ ​complete​ ​the​ ​course?

While there is no set time limit for completing a Tough Mudder, if in the interest of safety or in the circumstance that the course needs to close, you may be shown a modified route to take you to the finish.

Please listen to staff and volunteers.

Can’t find the answer you were looking for?

 
Get in touch with Tough Mudder support and we will be glad to help you.